Terms and conditions

NextGenAI I/S provides AI and automation solutions to business customers (B2B), including chatbots, AI agents, lead automation, integrations and business reports.

These terms and conditions apply to all agreements between NextGenAI I/S and business customers.

We do not enter into agreements with consumers (B2C), and the right of withdrawal under the Danish Consumer Contracts Act therefore does not apply.

An agreement is considered to have been entered into when the customer has:

• Accepted a written quote
• Accepted by email
• Or completed payment via Stripe

NextGenAI I/S reserves the right to decline an order or collaboration without stating a reason.

All prices are stated in DKK excluding VAT, unless otherwise indicated.

Payment is made via Stripe and may be:

• A subscription (monthly or annual payment)
• A one-off payment for setup or a project

For subscriptions, payment is charged automatically at the start of each billing period.

In the event of non-payment, NextGenAI I/S reserves the right to:

• Suspend access to the solution
• Temporarily deactivate the chatbot/AI system
• Terminate the agreement

• Subscriptions have no minimum term unless otherwise agreed in writing.
• Subscriptions renew automatically until terminated.
• Notice of termination must be given in writing before the next billing period.
• Periods that have already been paid for are not refunded.

As a general rule, we do not offer refunds for subscription periods that have already been paid for.

However, a refund may be given in the event of documented errors or defects attributable to NextGenAI I/S.

Any refunds are assessed on a case-by-case basis following dialogue with the customer.

Delivery times depend on the scope of the project and are agreed individually.

Digital solutions are delivered electronically via access, integration or other digital implementation.

NextGenAI I/S cannot be held responsible for delays caused by missing material, access or cooperation on the customer's part.

All intellectual property rights to developed chatbots, AI agents, automations, integrations and associated code belong to NextGenAI I/S, unless otherwise agreed in writing.

The customer is granted a non-exclusive right to use the solution for as long as the subscription is active.

The customer may not:

• Copy or resell the solution
• Transfer it to a third party
• Use the code outside the agreed solution

The customer is responsible for:

• Providing correct and necessary material
• Ensuring lawful use of the AI solution
• Complying with marketing legislation and data protection rules

NextGenAI I/S cannot be held liable for the customer's use of the solution.